Is my data safe?
eConsult is a data processor, they collect patient information and pass it onto the practice in a format that makes it easy for the practice to read. Once they have passed it to the practice (usually in a matter of seconds) eConsult delete any identifiable patient information. eConsult are not here to sell your data.
Can I submit an eConsult for someone else or my child?
As a parent or guardian of a child between the ages of 6 months to 16 years, you will be able to submit eConsult forms about symptoms or conditions. Patients using the eConsult service should submit forms based on their own symptoms or conditions.
In some cases, it may be likely that people need help submitting an eConsult, perhaps because they cannot access or are not comfortable using services online. You have a route to enable you to submit on behalf of someone else who is registered at the practice and will require their consent.
What about patients who are not able to use eConsult?
If you are not able or would prefer not to use eConsult, all usual methods of access continue to be available to patients, including telephone and visiting us at our surgery sites.
Does using eConsult mean I will get an appointment?
No, however it will ensure the patient can access the care they need from the right healthcare professional or service at the most appropriate time.
Has there been any patient involvement in developing the online consultation platform for SHP?
Yes, our Patient Participation Group have tried and tested eConsult and our processes prior to the launch, providing us with vital feedback to help ensure it is user-friendly and a positive the patient experience.
